Privacy Policy
Joe Solar Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect personal information when you use our website at joesolar.co.uk or engage with our services.
Please read this policy carefully. By using our website or services, you confirm that you understand and accept the practices described in this policy.
1. Information We Collect
We may collect and process the following personal information:
- Contact information: name, email address, phone number, postal address
- Property information: property type, roof type, energy usage details provided when requesting a quote
- Communication records: records of any correspondence with us by phone, email or online form
- Technical data: IP address, browser type and version, pages visited, time spent on pages, and other diagnostic data collected automatically when you visit our website
- Marketing preferences: your choices regarding receiving marketing communications from us
2. How We Collect Your Information
We collect information in the following ways:
- When you complete a contact or quote request form on our website
- When you call or email us directly
- When you request a survey or installation
- Automatically through cookies and similar technologies when you browse our website (see our Cookie Policy)
- From third-party sources such as lead generation platforms, where you have given consent for your data to be shared
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes for solar panel installation
- Arrange and carry out site surveys and installations
- Process payments and manage contracts
- Register your installation with the relevant authorities (e.g. MCS, DNO notification)
- Provide after-sales support, maintenance and warranty services
- Send you service-related communications
- Send you marketing communications about our products and promotions, where you have given consent or we have a legitimate interest to do so
- Improve our website and services
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing your personal data:
- Contract performance: processing necessary to provide the services you have requested
- Legitimate interests: to improve our services, follow up on enquiries, and prevent fraud
- Legal obligation: to comply with laws and regulations including MCS certification requirements
- Consent: for marketing communications and the use of non-essential cookies
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Installation and survey partners: trusted subcontractors involved in delivering your installation
- Manufacturers and warranty providers: to register your equipment and process warranty claims
- MCS and regulatory bodies: as required for certification and compliance
- Finance providers: if you apply for a finance product through us
- IT and website service providers: who help us operate our website and systems
- Authorities: where required by law, court order or regulatory requirement
All third parties we work with are required to handle your data in accordance with UK data protection law.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiry records: up to 2 years if no contract is entered into
- Customer and contract records: 7 years from the end of the contract (for tax and warranty purposes)
- MCS installation records: as required by the MCS scheme (typically 6 years)
- Marketing consent records: until you withdraw consent
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (the “right to be forgotten”) in certain circumstances
- Restrict how we process your data in certain circumstances
- Object to processing based on legitimate interests, including direct marketing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@joesolar.co.uk or call 01909 496558. We will respond within one month.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. These include secure storage, access controls and staff training. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Cookies
Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: info@joesolar.co.uk
Sales: 01909 496558
Customer Service: 01909 261561